COMMUNITY CONTACT CENTRE OPERATOR (4 POSITIONS)

extraits de l'annonce officielle

Since 1863, the International Committee of the Red Cross (ICRC) has worked to preserve human dignity and relieve suffering caused by war and armed violence.

Principales missions

• Manages the beneficiaries’ feedback system by receiving calls, recording call details, categorizing information and providing feedback to beneficiaries in a timely manner
• Ensures all exchanges with affected people, feedback, complaints, questions and responses are fed into the Community Contact Centre (CCC) system, classified into…
• Follows up referred complaints and feedback with the supervisor to ensure a timely and appropriate response to affected people
• Provides beneficiaries with appropriate answers to general questions on ICRC or familiar projects/activities

Profil recherché

• Excellent organizational and planning skills
• Good interpersonal and communication skills
• Ability to work independently and/or within a team