COMMUNITY CONTACT CENTRE OPERATOR

extractos del anuncio oficial

Since 1863, the International Committee of the Red Cross (ICRC) has worked to preserve human dignity and relieve suffering caused by war and armed violence.

Funciones principales

• Ensures all exchanges with affected people, feedback, complaints, questions and responses are fed into the Community Contact Centre (CCC) system, classified into…
• Follows up referred complaints and feedback with the supervisor to ensure a timely and appropriate response to affected people
• Provides beneficiaries with appropriate answers to general questions on ICRC or familiar projects/activities
• Ensures complaints are resolved and closed within the appropriate timeframe

Perfil buscado

• Excellent organizational and planning skills
• Good interpersonal and communication skills
• Ability to work independently and/or within a team