International NGO · Written recruitment test
Case study
Information and communications technology (ICT) manager
- Duty station
- Bunia and Djugu territory, Ituri (Democratic Republic of the Congo)
- Time allowed
- 120 min
- Marks
- 100 marks
- Pass mark
- 60 %
- Profile
- Experienced, 5 years or more in the field
Instructions
- The test lasts 120 minutes. It is marked out of 100; the pass mark for the interview is 60.
- You must equip a new base about 80 km from Bunia: 22 people, no power grid, unstable mobile network.
- Calculator allowed. Show your calculations and assumptions.
- Any outside help (another person, artificial intelligence) is forbidden.
- Prices and options are fictional. First-year budget for connectivity, power for critical equipment and radios: 45,000 USD.
Original practice test, built on the format of written tests used by United Nations agencies and international NGOs. The context and figures are fictitious.
Documents provided
| Use | Assumption |
|---|---|
| Email, web, office applications | 22 users, 30% active simultaneously, 0.25 Mbit/s each |
| Video conferences | 2 simultaneous, 1.5 Mbit/s each |
| Voice over IP | 4 simultaneous calls, 0.1 Mbit/s each |
| Synchronisation of data collection forms | 0.5 Mbit/s |
| Backups and updates | at night, off-peak |
| Option | Throughput | Latency | Equipment | Subscription | Remarks |
|---|---|---|---|---|---|
| A. Geostationary VSAT | 8/2 Mbit/s maximum, contention 1:4 | about 600 ms | 9,500 USD | 1,400 USD/month | existing licence |
| B. Low Earth orbit satellite | 50 to 150 Mbit/s | 30 to 60 ms | 2,500 USD | 250 USD/month | operating authorisation under review by the national regulator |
| C. BGAN (backup) | 0.45 Mbit/s | about 700 ms | 3,000 USD | 7 USD per MB | package limited to 50 MB/month |
| D. Local 4G | variable | daily outages |
- Critical loads to be powered 24 hours a day: satellite terminal 75 W, router, switch and firewall 45 W, VHF base station 50 W (average), HF base station 40 W (average).
- Solar resource: 5 peak sun hours per day; overall solar system efficiency: 75%; lithium batteries, depth of discharge 80%. The generator runs 8 hours a day.
- Prices: panels 1,000 USD per installed kWp; batteries 450 USD per nominal kWh; inverter-charger 1,800 USD; installed VHF repeater 9,000 USD; installed mobile HF set 3,500 USD; satellite phone 900 USD and 40 USD/month plan.
- Fleet: 4 vehicles, 2 existing satellite phones. Current VHF coverage: about 20 km around Bunia.
- Two losses of contact of more than 3 hours with vehicles on the road in 2 months.
- Teams report their movements via a personal messaging app.
- Beneficiary survey data stays on laptops, unencrypted; a laptop has been stolen.
- A single administrator password is shared by the whole team.
Result
0 out of 100
Mark each answer honestly against the panel's grid: the total is calculated automatically.
Common mistakes that cost marks
- Taking the maximum throughput of a VSAT without accounting for contention.
- Using a satellite service that is not authorised in the country.
- Sizing batteries without depth of discharge.
- Planning a repeater or frequencies without coordination or a licence.
- Forgetting to treat the laptop theft as a data incident.
- Presenting a set-up without checking the budget.
Useful references
- Emergency Telecommunications Cluster (ETC), shared connectivity and security communications services
- Inter-agency security communications procedures (radio room, call signs, movement tracking)
- IASC, Operational Guidance on Data Responsibility in Humanitarian Action
- International Committee of the Red Cross, Handbook on Data Protection in Humanitarian Action