What you will learn
- Recruit fairly, transparently and safely (safeguarding, reference checks).
- Manage the employee life cycle: contract, onboarding, objectives, appraisal, discipline and end of contract, in compliance with local law.
- Lead a team: communication, delegation, conflict management, well-being and duty of care.
Course information
- Level
- Beginner to intermediate
- Study time
- 12 hours over 2 days (lessons, case studies, exercises)
- Format
- Online, at your own pace, free and unlimited access
- Assessment
- Daily quizzes + final exam of 20 randomly drawn questions (30 min, pass mark 70%)
- Credential
- Named, numbered certificate of achievement, verifiable online (QR code)
- Reference frameworks
- CHS Alliance · SCHR · Antares Foundation
Programme
- Day1Recruiting and managing the employee life cycleFair and safe recruitment · Contracts, local law and policies · Induction and onboarding Scenario: Recruiting under pressure
- Day2Leading, appraising and caring for the teamObjectives and performance · Conflicts, discipline and grievances · Well-being and duty of care Scenario: An exhausted team
- Final assessment and certificate20 questions · 70% to pass · 3 attempts per 24 hours
Who is it for?
HR assistants and officers, administrators, project and base managers who supervise a team, and new managers in national and international NGOs.
The certificate
With at least 70% correct answers in the final assessment, you receive a certificate in your name, with a unique code that recruiters can verify on Humanitaires Jobs. A free Members area account is required.
Key concepts
The vocabulary you need to master for this course and the exam.
- Job description
- The purpose, responsibilities, reporting lines and competencies of the post.
- Scoring grid
- Common criteria for comparing candidates fairly.
- Onboarding
- Induction of the new employee: code of conduct, security, procedures.
- Performance appraisal
- A structured dialogue on objectives, results and development.
- Disciplinary procedure
- A fair process: facts, right of reply, proportionate decision.
- Situational leadership
- A management style adapted to each person's competence and commitment.
- Psychosocial support
- Measures to prevent and provide support for stress and trauma.
- Salary scale
- A transparent pay scale that guarantees internal equity.
References and recommended reading
The official texts and sector reference works on which the course is based.
- CHS Alliance (2024). Core Humanitarian Standard – Commitment 8: competent and well-managed staff. www.chsalliance.org
- SCHR (2019). Misconduct Disclosure Scheme. misconduct-disclosure-scheme.org
- Antares Foundation (2012). Managing Stress in Humanitarian Work. www.antaresfoundation.org
- CHS Alliance, Groupe URD, Sphere (2024). Core Humanitarian Standard on Quality and Accountability (CHS). www.corehumanitarianstandard.org