- Conduct fair and safe recruitment.
- Comply with labour law and policies.
- Welcome and onboard a new employee.
1Fair and safe recruitment
- Need and job description: responsibilities, essential and desirable qualifications, salary scale, available budget.
- Vacancy notice that is widely circulated and accessible (job sites, radio, local notice boards), in the local language if needed, stating that recruitment is free of charge.
- Shortlisting against written criteria, by at least two people.
- Written test and interview by a panel, with the same questions for everyone and a scoring grid.
- Reference checks (at least two, including a former supervisor), with explicit questions on safeguarding and conduct, and verification of qualifications.
- Documented decision, written offer, signing of the contract and the code of conduct.
Declare any conflict of interest (a relative among the candidates) and withdraw from the panel. Exchanges of "jobs for money or favours" are prohibited and must be reported.
2Contracts, local law and policies
- The country's labour law applies to national staff: types of contract, probation period, working hours, leave, social security contributions, notice and severance pay.
- The organisation's policies (HR manual, salary scale, code of conduct, PSEA, safeguarding, anti-fraud, whistleblowing) complement this framework; as a general rule, whichever provision is more protective of the employee applies.
- A complete and confidential personnel file: contract, identity documents, qualifications, appraisals, any disciplinary sanctions.
- Equal treatment: same work, same scale; transparency about the differences between national and international staff.
3Induction and onboarding
- An induction programme in the first week: presentation of the organisation, the teams, key policies (security, PSEA, safeguarding, fraud), the position and objectives.
- A mandatory security briefing before any travel.
- A focal point or "buddy" for the first few weeks.
- Clear objectives for the probation period and a formal review before it ends.
Recruiting under pressure
NGO field office
You are the HR manager. 15 community workers must be recruited within two weeks for a new project.
A local leader hands you a list of “good candidates” from his family and community. The project manager suggests skipping reference checks to save time.
Decision 1 of 3What do you do with the local leader's list?
Decision 2 of 3Should reference checks be skipped?
Decision 3 of 3A candidate offers you money to be selected. Your reaction?
Key takeaways
Even under pressure, recruitment remains open, fair and safe: the same criteria for everyone, references checked and zero tolerance for corruption.
Exercise: an interview grid
For a logistics assistant position, write a short job description (5 responsibilities, essential and desirable criteria), then a competency-based interview grid of 5 questions with a scoring scale from 1 to 5 and what corresponds to a score of 5.
Key points
- Written criteria, a panel, the same questions for everyone, a documented decision.
- References checked, including on safeguarding and conduct.
- Local labour law applies; NGO policies complement it.
- Structured induction with a security briefing and probation objectives.
Further reading: course references
- CHS Alliance (2024). Core Humanitarian Standard – Commitment 8: competent and well-managed staff. www.chsalliance.org
- SCHR (2019). Misconduct Disclosure Scheme. misconduct-disclosure-scheme.org
- Antares Foundation (2012). Managing Stress in Humanitarian Work. www.antaresfoundation.org
- CHS Alliance, Groupe URD, Sphere (2024). Core Humanitarian Standard on Quality and Accountability (CHS). www.corehumanitarianstandard.org
Daily quiz
3 questions to check what you have learned. Answer them all to complete the day.